سياسة الإرجاع والضمان

Because industrial laundry machines are large commercial goods that may be customized, returned equipment is handled according to the confirmed contract, machine condition, shipment status, and applicable warranty terms.

Before shipment

Order changes or cancellations should be requested as early as possible. Costs may apply if production, customization, packing, or shipping arrangements have already started.

After delivery

الإرجاع may require prior written approval. Equipment must be inspected, unused unless otherwise agreed, and packed safely for return transport.

Warranty support

Warranty coverage, spare parts support, and technical assistance depend on the confirmed order terms and the nature of the issue. Photos, videos, model information, and operating details may be requested for diagnosis.

Exclusions

Damage caused by incorrect installation, unsuitable utilities, improper operation, unauthorized modification, poor maintenance, or external transport handling may not be covered.